How to Generate a HAR File for Technical Support

To help our support team diagnose complex performance issues or errors, we may ask you to provide a HAR (HTTP Archive) file. This file records all interactions between your browser and our servers, including request headers, response data, and precise timing metrics. By capturing this 'behind-the-scenes' activity, we can pinpoint exactly where a connection is failing or why a page is loading slowly. This guide will show you how to generate and save a HAR file using Chrome, Firefox, Safari, or Edge.

1. Open the browser and press F12 (or right-click → Inspect) to open Developer Tools.
2. Go to the Network tab.
3. Make sure Preserve log is enabled.
4. Click on the Clear button

1. Then on the  Record  on the left
2. Reproduce the issue in the browser.
3. Stop the recordging.
4. Export the .HAR file.